Warranty & Terms
All Dcced ebikes are covered under our 1-year, all-inclusive manufacturer’s warranty for the owner against all manufacturing defects. (All free accessories are not covered by warranty service.)
Warranty Period and Target Audience Terms
The warranty is registered automatically when the initial purchaser orders and then receives the product from our online shop and applies to the initial purchaser only.
Claims Process
1. Warranty Claims
All claims to this warranty must be made through Dcced and submitted to support@dccedebikes.com. Proof of purchase and photos or videos of the damaged product is required to be submitted alongside any warranty request. Before making a warranty claim, you are encouraged to contact Dcced via support@dccedebikes.com, as there may be a simple fix for your problem that does not necessitate filing a claim. Valid warranty claims made within 1 year of initial purchase will be processed through Dcced.
Defective displays, batteries, motors and controllers are eligible for replacement under the warranty. Customers are responsible for covering shipping costs. Dcced will assist in coordinating the return process with the carrier.
Dcced will not replace any part without first seeing photos or video of the damaged product. Customers must provide this evidence by email.
2. Shipping Damage Claims
In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact support@dccedebikes.com and provide us with photo or video proof.
No free accessories are eligible for replacement or compensation if they are scratched during transportation.
NOTICE: We will not accept shipping damage claims filed more than 7 days after receipt of any products.
